By: Mama
From: Arizona
Date: Apr 17, 2022
QUESTION
I hear my syrup. I made a mess this morning using this dispenser for the first time. Putting my finger over the bottom hole got it burned from the syrup. Any other ideas on covering the hole to fill and still have hot syrup to serve? I did place it on my cutting board as a back up and that lead to syrup all over during attaching the top. I love the thought of the pretty dispenser, but the leaking… ugh
ANSWER
You could try using a folded paper towel or perhaps a folded damp paper towel. You may want to contact the manufacturer for more tips on using this dispenser. Norpro can be contacted at (425) 261-1000 or sales@norpro.com. Thank you.
By: Lori
From: Hibbing mn
Date: Sep 16, 2020
QUESTION
Another user asked how to fill it. You said to unscrew top. When you do that it unplugs the small hole in the bottom that lets the honey out. There are no directions so I taped the bottom of the hole to fill. Is there a better way of filling it?
ANSWER
You need to hold your finger over the whole when filling with honey. If you scroll down to the bottom on the product page for this dispenser, there is a video that shows how to fill this honey dispenser.
By:
From: San Marcos, TX
Date: Nov 13, 2015
QUESTION
Trying to find the stopper/nipple that fits at the bottom of the shaft so we can enjoy our honey more! Or maybe just a whole new cap?
ANSWER
Hello, at this time we do not carry replacement parts for this dispenser. For further assistance, our customer service department can be reached at 1-866-634-8927. Alternatively, the Norpro manufacturer can be reached at 425-261-1000. Thank you!
By:
From:
Date: Oct 26, 2015
QUESTION
Is the lid made out of metal or plastic?
ANSWER
Hello, the lid and stem are made from chrome plated plastic. Thank you!
By: charley
From: bluffton, SC
Date: Sep 28, 2015
QUESTION
I broke the base of my honey dispenser!! Can it be replaced?
Thanks,
Charley
ANSWER
Hello, at this time the manufacturer does not sell the base separately from the dispenser. We're sorry for the inconvenience. Thank you!
By: Pat
From: Midway, Ar.
Date: Feb 20, 2015
QUESTION
How do I pour the honey in without it running out the bottom hole?
ANSWER
Hi, there is no bottom hole in this dispenser. It is sitting inside of a bottom cup which can be lifted out for use. The bottom cup is designed to be filled with warm water so that the honey or syrup stays soft for use. To refill the dispenser, the top screws off. Thank you!
By: Boo
From: Georgia
Date: Jun 04, 2014
QUESTION
The dispenser button on the lid broke off. Where can I get a replacement lid?
ANSWER
Hello, unfortunately the manufacturer does not sell replacement lids for this item. Thank you!
By: Peg
From: Chicago, IL
Date: Mar 29, 2014
QUESTION
How does the syrup stay in the upper cavity? Does the rubber stopper on the dispenser spout need to be repositioned on the upper glass dispenser?
Thank you
ANSWER
Hello, this dispenser is actually sitting inside of a bottom cup which it can be lifted out of for use. The bottom cup is designed to be filled with warm water so that the honey or syrup stays soft for use. To refill the dispenser, the top screws off. Thank you!
By: Kaki
From: Little Rock, AR
Date: Apr 29, 2013
QUESTION
Why is jar shaped like cone? Does it lift out of bottom cup? Does it spill in bottom cup?
Thanks..
ANSWER
Hello, this dispenser does lift out of the bottom cup. The bottom cup is designed to be filled with warm water so that the honey or syrup stays soft, warm, and ready-to-serve. Thank you!
By: patti
From: fayetteville, Ga.
Date: Nov 17, 2012
QUESTION
How do you fill the dispenser?
thank you
ANSWER
This dispenser has a screw off top that you can take off to refill.