By: HJS
From: Doylestown, PA
Date: Sep 28, 2022
QUESTION
Our Scrap Basin was dropped and broke into two pieces. The cost to replace is extremely expensive (more than the cost of the whole trough collector itself). I don't fully understand the purpose of the scrap basin and wonder if I even need it? Can we just operate the trough collector without the scrap basin?
ANSWER
The Scrap Basin gives you a place to stack plates while they wait to be rinsed and the underside acts to catch any silverware so it is not thrown away with the food. The scrap basin also funnels all the food into the center of the basket so that food does not go down the sides and then the drain that can cause drain line issues. So technically it is not needed for the unit to operate, but it does help prevent drain clogs and acts as a silverware catch. Hope this is helpful.
By: RK
From: Conroe, TX
Date: Apr 08, 2022
QUESTION
What is the shipping time on this product?
ANSWER
Please contact Wasserstrom customer service at 1-866-634-8927 for information on delivery estimates or shipping costs. Thanks!